Home Elite Furniture is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when using our Website. This policy is compliant with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect and process the following data about you:
Personally Identifiable Information: When you register for an account, place an order, or contact us, you may provide us with your name, shipping address, billing address, email address, and phone number.
Payment Information: We process payments through secure third-party payment gateways. We do not store your full credit card or bank account details on our servers.
Technical and Usage Data: When you browse our Website, we automatically collect information such as your IP address, browser type, access times, and pages viewed to help us improve the website experience.
2. How We Use Your Information
We use the information we collect for the following main purposes:
To Process Your Orders: To confirm, process, ship, and complete your purchases.
Customer Service: To respond to your inquiries, requests, and provide after-sales support.
To Improve Our Services: To analyze website usage to optimize our website design, product offerings, and customer experience.
Marketing and Communications: With your consent, to send you emails about our new products, promotions, and special offers. You may opt-out of these communications at any time.
Legal Obligations: To comply with applicable laws and regulations.
3. Information Sharing and Disclosure
We respect your privacy and will not sell your personal information to any third parties. However, to operate our business, we may share your information in the following circumstances:
Third-Party Service Providers: We share necessary information with partners who perform services for us, such as logistics companies (for delivery), payment gateways (for processing payments), and marketing platforms (for sending emails). These partners are obligated to keep your information secure.
Legal Requirements: We may disclose your information when required by law, court order, or a governmental agency.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. We use Secure Socket Layer (SSL) technology to encrypt the transmission of sensitive information.
5. Use of Cookies
Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that are used to remember your preferences (such as items in your shopping cart). You can choose to disable cookies in your browser settings, but this may affect some of the Website's functionality.
6. Your Rights Regarding Your Personal Data
Under the PDPA, you have the right to:
Request access to the personal data we hold about you.
Request the correction of any inaccurate or incomplete personal data.
Request to withdraw your consent for us to process your personal data.
To exercise these rights, please contact us using the contact details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
